PublicPay

Contact Representative federal salary series 0962

Full-time federal employees in the Contact Representative series earned a median of $65,148 in annualized adjusted basic pay in September 2026, 41% below the all-federal median of $109,641. The middle half earned between $59,095 and $73,010.

Median pay
$65,148
full-time, September 2026
Middle 50%
$59,095–$73,010
25th–75th percentile
Employees
29,508
in this series, all schedules
Change in median
+5.6%
vs. September 2025
Pay distribution, full-time employees with published pay, September 2026
Contact Representative
All federal (full-time)

What shapes contact representative pay

The most common grade with published pay is GS-8 (17,064 employees, median $64,184). The largest employer of this series with published pay is the Department of the Treasury (18,781 employees). Among states with at least 30 full-time employees with published pay, the median is highest in Connecticut ($77,295) and lowest in South Dakota ($58,871), a gap that partly reflects locality pay differences. Federal pay depends mostly on grade and step, plus a locality adjustment for where the job is located; see the GS pay scale explainer.

Contact Representative pay by grade

Grades with at least 30 full-time employees with published pay. GS grades are listed first; other pay plans follow.

Contact Representative pay by grade
Pay plan–grade Employees Median pay Middle 50%
GS-5 2,277 $45,538 $42,611–$48,005
GS-6 1,708 $51,957 $48,361–$56,004
GS-7 3,610 $53,910 $50,460–$59,465
GS-8 17,064 $64,184 $59,607–$70,333
GS-9 3,392 $76,128 $70,721–$81,436
GS-12 225 $108,493 $101,443–$116,071
GS-13 37 $133,964 $124,177–$140,753

middle 50% (25th–75th percentile) 10th–90th percentile median all-federal median ($109,641)

Contact Representative pay by agency

Contact Representative pay by agency
Agency Employees Median pay Middle 50%
Department of the Treasury 18,781 $65,194 $59,095–$73,829
Social Security Administration 8,449 $66,071 $60,208–$73,711
Department of Veterans Affairs 973 $59,994 $55,379–$65,953
Office of Personnel Management 294 $57,389 $52,171–$61,628
Department of Health and Human Services 252 $62,235 $56,083–$68,919
Department of the Interior 68 $56,109 $50,135–$62,306

middle 50% (25th–75th percentile) 10th–90th percentile median all-federal median ($109,641)

Contact Representative pay by state

The 10 states with the most employees in this series and published pay.

Contact Representative pay by state
State Employees Median pay Middle 50%
Pennsylvania 3,367 $65,480 $61,469–$73,182
California 2,986 $69,860 $61,779–$76,845
Georgia 2,395 $63,034 $59,095–$70,912
Texas 2,252 $66,825 $60,751–$73,812
New York 2,236 $70,999 $65,855–$80,012
Tennessee 1,945 $61,469 $57,745–$67,896
Maryland 1,243 $70,333 $66,071–$78,857
Florida 1,238 $63,332 $59,115–$70,781
Missouri 1,229 $66,848 $61,119–$73,829
Kentucky 848 $62,087 $58,207–$72,644

middle 50% (25th–75th percentile) 10th–90th percentile median all-federal median ($109,641)

Compare contact representative pay across all states and agencies →

Change since September 2025

The median moved +5.6% from $61,690 in September 2025 to $65,148 in September 2026. Headcount went from 34,368 to 29,508 (−14.1%). A change in the median reflects both pay adjustments and who joined or left the workforce, so it is not the same as a pay raise.

Related occupations in Legal and Kindred Group