Contact Representative salary by state and agency

How median pay for full-time federal employees in the Contact Representative series (series 0962) differs by where they work and who employs them. Nationally the median is $65,148. Full contact representative salary profile →

Highest state median

$77,295

Connecticut

Lowest state median

$58,871

South Dakota

Agency spread

$9,962

highest vs. lowest agency median

National median

$65,148

24,629 full-time employees

State differences come largely from locality pay, which raises federal salaries in high-cost labor markets, and from differences in the grade mix of the jobs located there. Agency differences often reflect different pay plans and grade structures. Only states and agencies with at least 30 full-time employees with published pay are listed.

By state, highest to lowest median

Contact Representative median pay by state
State	Employees	Median pay	Middle 50%
Connecticut	38	$77,295	$69,357–$85,608
Massachusetts	414	$73,838	$65,400–$82,275
New Jersey	68	$72,439	$65,855–$85,608
Washington	374	$71,182	$66,833–$81,648
New York	2,236	$70,999	$65,855–$80,012
Colorado	280	$70,614	$66,461–$76,844
Maryland	1,243	$70,333	$66,071–$78,857
California	2,986	$69,860	$61,779–$76,845
Illinois	423	$68,716	$63,150–$74,962
Missouri	1,229	$66,848	$61,119–$73,829
Texas	2,252	$66,825	$60,751–$73,812
Oregon	184	$66,232	$62,219–$77,591
Virginia	199	$66,071	$60,320–$73,073
Iowa	87	$65,723	$57,040–$71,634
Indiana	181	$65,599	$59,607–$71,441
Ohio	410	$65,480	$60,295–$75,350
Pennsylvania	3,367	$65,480	$61,469–$73,182
Minnesota	50	$65,292	$62,954–$71,467
Michigan	237	$64,936	$61,469–$72,621
North Carolina	134	$64,589	$59,607–$71,591
Wisconsin	64	$64,284	$60,929–$69,850
District of Columbia	37	$64,080	$57,736–$75,059
New Mexico	373	$64,019	$58,371–$69,667
Arizona	255	$63,341	$58,062–$68,919
Florida	1,238	$63,332	$59,115–$70,781
Utah	729	$63,332	$59,607–$69,954
Georgia	2,395	$63,034	$59,095–$70,912
Nevada	62	$62,787	$57,971–$70,229
Alabama	776	$62,089	$58,327–$65,956
Kentucky	848	$62,087	$58,207–$72,644
Kansas	228	$61,541	$57,745–$64,960
Tennessee	1,945	$61,469	$57,745–$67,896
Oklahoma	80	$61,469	$55,882–$65,660
South Carolina	83	$60,936	$57,745–$65,599
West Virginia	48	$60,616	$55,882–$66,122
Louisiana	88	$60,080	$57,745–$63,332
Arkansas	58	$59,607	$55,882–$63,332
Mississippi	101	$59,607	$55,882–$67,057
South Dakota	43	$58,871	$55,506–$65,194

middle 50% (25th–75th percentile) 10th–90th percentile median all-federal median ($109,641)

By agency, highest to lowest median

Contact Representative median pay by agency
Agency	Employees	Median pay	Middle 50%
Social Security Administration	8,449	$66,071	$60,208–$73,711
Department of the Treasury	18,781	$65,194	$59,095–$73,829
Department of Health and Human Services	252	$62,235	$56,083–$68,919
Department of Veterans Affairs	973	$59,994	$55,379–$65,953
Office of Personnel Management	294	$57,389	$52,171–$61,628
Department of the Interior	68	$56,109	$50,135–$62,306

middle 50% (25th–75th percentile) 10th–90th percentile median all-federal median ($109,641)